Frequently Asked Questions
Everything you need to know about your So Fontsy shopping experience.
How do I download my digital files after purchase?
Once your payment is processed, you will receive an email with a download link. You can also access your purchases at any time by logging into your account and visiting the 'My Downloads' section.
What types of file formats are included in the designs?
Most of our design sets include SVG, PNG, DXF, and JPEG formats to ensure compatibility with major cutting machines like Cricut and Silhouette, as well as graphic design software.
Can I use these designs for commercial products?
Yes, all designs sold on So Fontsy come with a standard commercial use license, allowing you to create and sell physical products using our artwork.
What is your refund policy for digital products?
Due to the nature of digital downloads, we generally do not offer refunds. However, if you experience a technical issue with a file, please contact our support team and we will work to resolve it or provide a replacement.
Do you offer physical shipping for any items?
So Fontsy primarily specializes in digital assets. Unless explicitly stated in the product description as a physical bundle or tool, no physical items will be shipped to your address.
What should I do if a file is corrupted or won't open?
First, ensure you have unzipped the folder before trying to open the files. If the problem persists, try re-downloading the file from your account. If you still have trouble, our technical support team is available to assist you.