Returns & Exchanges

At So Fontsy, we want you to be completely satisfied with your purchase; however, due to the digital nature of our products, returns are generally only accepted for technical defects or accidental duplicate purchases. Please review your order carefully before completing your transaction to ensure compatibility with your software and hardware.

Return Process

• 1.
  Verify Eligibility

  Ensure your request is submitted within 14 days of purchase and relates to a technical issue with the file or an unintentional duplicate order.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue to initiate the return process.

• 3.
  Technical Assessment

  Our design team will review the digital asset to verify any reported defects or confirm the duplicate transaction in your account history.

• 4.
  Receive Credit

  Once approved, a refund will be issued to your original payment method or as store credit, and the digital license for the product will be revoked.